Service surcharge for tickets purchased on board the train

At sbb.ch, you will find the largest range of public transport tickets online. Point-to-point tickets, supersaver tickets, day passes and many other offers can be found here quickly and easily.

Payment methods:

• Invoice (excluding Swiss Travel Pass, e-vouchers, international tickets, seat reservations)

• Credit cards (Mastercard, Visa, American Express Switzerland, Diners Club)

• Debit cards (PostFinance Card, Debit Mastercard, Visa Debit, Reka-Card) Debit cards from other providers are not accepted.

• Prepaid cards (Mastercard and Visa) Prepaid cards from other providers are not accepted.

• Other payment methods (e-voucher and Twint)

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Payment methods:

• Invoice (Monthly invoice)

• Credit cards (Mastercard, Visa, American Express Switzerland, Diners Club)

• Debit cards (PostFinance Card, Debit Mastercard, Visa Debit, Reka-Card) Debit cards from other providers are not accepted.

• Prepaid cards (Mastercard and Visa) Prepaid cards from other providers are not accepted.

• Other payment methods (Twint and Apple Pay)

Find the right ticket at the best price with a single swipe. Download the Fairtiq app now.

Payment methods:

• Credit card (Visa or Mastercard)

• PostFinance Card

• Twint

• Reka

National and international tickets and reservations, foreign money and vouchers. You can get all this and personal advice at staffed stations in Zermatt, Täsch, Visp, Brig, Oberwald, Andermatt and Disentis.

Get your ticket in just a few steps. Our automatic ticket machines are easy to use and also allow cashless payments.

A ticket machine is available at the following stops: Zermatt, St. Niklaus, Stalden, Visp, Brig, Mörel, Betten Talstation, Fiesch, Andermatt, Sedrun, Disentis and Göschenen. 

The national ticket requirement for all public transport was introduced in December 2011. For years now, customers have largely purchased their tickets online. This trend continues unabated and will continue in the long term. Although the purchase is simple and possible via several platforms, passengers frequently use our trains without tickets. With the service surcharge, we want to provide an incentive for more tickets to be purchased before the trip. This also ensures that train guards focus even more on their advisory work.

Compulsory tickets and the service surcharge from all stations will come into effect at MGBahn from 1 June 2024. 

The service surcharge is CHF 10 and applies to tickets purchased on board the train. The supplement must be paid in addition to the ticket price.

Yes, you can still purchase tickets from the train staff, but you will have to pay a service surcharge of CHF 10.- To avoid additional costs, we recommend purchasing tickets in advance via online and mobile channels.

Passengers without a valid ticket pay a service surcharge of CHF 10 on board the train in addition to the ticket price according to Tariff 600.13.1

13.1 General information 13.1.1 Passengers without a valid ticket must pay a supplement in addition to the fare or flat-rate fare. 13.1.2 The surcharge must be paid in full, even if the customer is entitled to reduced prices. It is charged for each passenger for whom the fare is payable.

Exceptions can be found below under “Are there any exceptions to the service surcharge?”

Yes, there are defined exceptions that are regulated by the Alliance Swiss Pass tariff.

No service surcharge is charged when tickets are purchased on board the train in the following cases:

• Class upgrade, with a difference of at least CHF 5

• Route changes

• Errant journeys

• Defective ticket machine at the boarding point

• Children

• MGBahn special tickets

You have the option of purchasing your ticket in advance via online/mobile channels:

• sbb.ch

• SBB Mobile

• Fairtiq

You can buy your ticket at the ticket counter at the following stations: Zermatt, Täsch, Visp, Brig, Oberwald, Andermatt and Disentis. 

Automatic ticket machines are available at the following stops: Zermatt, St. Niklaus, Stalden, Visp, Brig, Mörel, Betten Talstation, Fiesch, Andermatt, Sedrun, Disentis and Göschenen.

Yes, the ordering parties, i.e. the Federal Office of Transport (FOT) and the cantons, were informed about the planned procedure and were involved in the decisions. 

Nowadays, tickets can be purchased easily online, using a mobile device or via Fairtiq, which has reduced the need for vending machines.

The ongoing simplification of our existing online and mobile channels is the focus of our efforts. Numerous pilot projects are being carried out in public transport in order to continuously optimise ticket purchases for our passengers.